Who you are contracting with
Lodgic is provided by AI Finance Partners Ltd, registered in England and Wales, number 17128529. In these terms "we" means us and "you" means the organisation or person who has signed up.
By using Lodgic you agree to these terms. If you do not, do not use it.
Lodgic is in beta
We are taking on a small number of organisations at a time and setting each one up by hand. That means:
- We may change how things work, and we will tell you when we do.
- Some parts are still being built, and we say plainly which.
- There is nothing to pay while you are in beta unless we have agreed otherwise in writing.
What Lodgic does
Lodgic gives your tenants, guests and contractors one WhatsApp number to message, answers straightforward questions, offers safe self-help, records what was said, raises repairs, and keeps track of safety certificates and, where you use those parts, tenancies and holiday bookings.
What it does not do
- It does not replace your judgement. You remain responsible for your properties, your tenants and your legal obligations.
- It is not legal, financial or tax advice. Figures and dates are there to help you decide, not to decide for you.
- It does not attend emergencies. If someone is in danger they should call 999 or, for gas, 0800 111 999.
- It reads booking calendars, it does not write to them. Blocking a date in Lodgic does not reach Airbnb or Booking.com.
Your account
- You are responsible for everything done through your account.
- Two factor authentication is required. We will not turn it off for you.
- Tell us straight away if you think someone else has got in.
- Your staff each get their own sign in. Do not share one.
What it costs
| Plan | Monthly | Units included | Each extra | A year up front |
|---|---|---|---|---|
| Essentials | £70 | 15 | £4.00 | £700 |
| Professional | £190 | 60 | £3.20 | £1,900 |
| Portfolio | £325 | 120 | £2.70 | £3,250 |
| Holiday and short lets add-on | £12 per active holiday property | — | — | £120 |
All prices exclude VAT. A year paid up front is twelve months for the price of ten.
Annual plans
A year paid up front runs the full twelve months and is not refundable part way through. The two free months are what you get for committing. The one exception is us: if we stop providing the service, we refund whatever is left.
Changes to price
We will give you at least 30 days' notice in writing before any price change. If you do not want to continue at the new price you can cancel before it takes effect and pay nothing further.
If you are buying as an individual
You have 14 days from the day you subscribe to cancel and get your money back, without giving a reason. Tell us in writing at [email protected]. We refund within 14 days of you telling us.
If you asked us to start straight away you can still cancel within those 14 days, but we may charge for the part of the service you have used. Once a year has been fully provided the right to cancel ends.
Stopping
- Monthly plans can be cancelled at any time. You keep access to the end of the month you have paid for.
- Annual plans run their term, as above.
- We will export everything for you when you leave, so you keep your own records.
- We may suspend an account without notice if it is used unlawfully, or in a way that puts someone at risk. We will tell you why.
Your information and your tenants'
For your own account information we are the controller. For your tenants, guests and contractors we act on your instructions and you remain the controller. Our privacy policy explains both.
Before we hold tenant information for you, we will put a written data processing agreement in place, as the law requires.
You must have a lawful basis for the information you put into Lodgic, and you must tell your tenants that you use it. We will help with the wording.
What we promise, and what we do not
We will provide Lodgic with reasonable skill and care and try to keep it available. We cannot promise it will never be unavailable, and we do not control WhatsApp, Airbnb, Booking.com or the other services it connects to.
To the extent the law allows, our total liability to you in any twelve months is limited to what you have paid us in that period. We are not liable for lost profits, lost business, or losses we could not reasonably have foreseen.
Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Changes to these terms
We may update these terms. If a change matters we will email you at least 30 days beforehand. If you do not accept it you can cancel before it takes effect.
The law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Talking to us
[email protected]. We would much rather sort something out than argue about it.